DotComedy DotComedy - Home Viewer Made Totally Viral Stand-Up Straight The Multiplex The Idiiot Box Digital Shows Got Feedback? Sign Up for the DotComedy Newsletter
Video to GO!

Questions you might have....

Welcome to the Hiro system support. Choose one of the following topics:

Hiro System - General Questions

Downloading the Software and Videos

Registration

Ads

Viewing Videos

Hiro System - General Questions


What is the HIRO Codec?

The HIRO Codec is free to download, install and use.

After downloading the HIRO Codec, users can view videos legally and for free.

The HIRO Codec is a plug-in to the Windows Media Player, that dynamically adds advertisements to videos, in real-time as they are being watched - just like in commercial TV.

The HIRO Codec is not a spyware software: It does not add pop-ups or any type of advertisement outside the video itself - the only ads that the user will see are ads within the context of the video they are watching.

In addition, ads are personalized for each user according to the data he or she supplied during registration.

HIRO users can enjoy fast download speed, high quality and a secure environment (no fear of fake files or viruses).

Back to top

  • What are the system requirements?

The Hiro system requires Windows 2000 Or Windows XP and Windows Media Player 9 or higher.

Back to top

  • How much does it cost?

Downloading and viewing videos with HIRO is completely free.

Back to top

  • Why should I use HIRO when I have other options to download videos, without ads?

HIRO is completely free, legal. and offers a faster and secure download. You may find other outlets to download videos, but at least one of those aspects would be compromised.

Back to top

  • Can I uninstall the Hiro CODEC?

Yes. Go to Start >> All programs >> HIRO >> uninstall

Back to top

  • Does Hiro support MAC OS or Linux?

Hiro currently is designed to support Windows computers only

Back to top

Downloading the Software and Videos

  • Isn't downloading movies on the Internet a criminal act?

Not with HIRO. Our system is completely legal. Copyrights are not infringed, and we work with close co-operation and with the blessing of content owners such as movie studios and TV networks.

Back to top

  • Why do I need to be online during installation?

Immediately after installation, the HIRO software needs to contact the server in order to get an ID and start working. Only after this ID is received, can the software start playing the HIRO-encoded videos.

Back to top

  • How can I transfer a video to a laptop or another PC?

When transferring a video to another computer, you need to make sure that the HIRO Codec is installed on the other computer and that this computer is online.

Several minutes later, you will be able to view the movie.

Back to top

  • Can I burn a video on a CD/DVD?

Hiro does not support that function.

Back to top

  • Can I use the Hiro Codec to watch videos I downloaded elsewhere?

No. Hiro allows you to view a wide variety of videos, but the software will show only video which were coded for Hiro. You can find these in the websites of Hiro and of content companies related to it. You can also transfer Hiro videos between friends as long as Hiro software is installed on the computer. But Hiro does not legalize videos that were downloaded from other places.

Back to top

Registration

  • Why should I register to the system?

Although users can view videos without registering to the system, it is recommended to register. Registered users enjoy a greater level of personalization of content and promotional elements.

Back to top

  • What is a legal username in the system?

All users are requested to choose a unique nickname for the system. A legal nickname should be less than 20 characters long and include only letters and numbers.

Back to top

  • Does Hiro deliver the information I supply about myself to anyone else?

No. Hiro does not give out any detail or information relating to anyone of its users to anyone else.

Back to top

Ads

  • Does the system have pop-ups / spyware?

No. The HIRO system inserts ads ONLY in the context of HIRO's movies. The ads do not include pop-ups or any type of spyware.

Back to top

  • What is "My Ads"?

Hiro allows its user to take advantage of the system in order to donate for noble causes. "My Ads" allows users to choose to watch extra ads, in return to which the advertisers will donate money to a charity chosen by the viewer.

Back to top

Viewing Videos

  • How can I play the downloaded Hiro videos? (change "play" to "view")

You have two options: either simply double-click the downloaded video icon and play it with Windows Media Player (9 or higher); or click on the Hiro icon on the system tray and open the "My videos" screen. You can then play and watch the video and manage all of your Hiro videos.

Back to top

  • What is "My Videos"?

This screen helps you manage your Hiro videos. Just click on the Hiro icon on the system tray and open the "My videos" screen.

You can then play and watch the videos, delete them and basically manage all of your Hiro videos.

Back to top

  • Must I be online to view a video?

In general there is no need to be online when viewing a video. The HIRO software makes sure that your PC always holds the updated material needed for playing the videos.

Nevertheless, there are some cases in which there is a need to be online in order to allow the PC to download the required files to play the videos.

If your PC was offline for a long time or went offline immediately after downloading, the software will need updating in order to play the videos, and for that reason the computer should be online.

It is strongly recommended to watch the videos on the PC that downloaded them, and to keep this PC online when possible.

Back to top

  • I am online but I still get the message that I need to be online in order to view the video or finish the installation. What's wrong?

It may be that your firewall blocks the HIRO software from contacting the Internet. In order to solve this issue try to do the following:

  1. Exit HIRO (using the icon on your System tray).
  2. Go to the Start menu --> Programs, and open your firewall program.
  3. Go to "Exceptions list" and if HIRO is listed there, delete it.
  4. Restart HIRO. You will be prompted to allow or not allow HIRO to connect to the internet, select "Yes" or "Allow".

Back to top

  • I started viewing a video and than it stopped and I got the following message: "Sorry! Viewing will stop temporarily while HIRO updates some files. Please exit the Windows Media Player and try again in a few minutes" What does this mean?

You tried to view a video for which you did not have all the required files. The HIRO software is probably downloading the required files, and for some reason it takes some time . you should retry to view the movie a few minutes later.

Back to top

  • I am trying to seek in the beginning of a video and receive the following message: "Seeking will be possible soon. Keep watching the video and try again in a few minutes."

The system did not finish updating some crucial files, and therefore it does not allow you to perform seek. It will become available shortly. Just be patient for few more minutes.

Back to top

  • I downloaded a video and got a message saying I can't view the movie in my country - what can I do?

HIRO's distribution rights for some videos is limited to certain territories. Users from other countries are not allowed to view these videos.

When downloading a video, check the title to see if it is limited to certain territories.

Back to top

  • I downloaded a video and got a message saying I am too young to view the movie - what should I do?

The HIRO system will not play restricted movies to young audiences that are not allowed to view the film. When downloading a video, check the title to see if it is restricted to certain ages.

Back to top

PLEASE ENJOY THIS AD. OR NOT. YOUR CHOICE.